AAR Quality Fiberglass Reproductions / Stinger Fiberglass Design reserves the right to choose an alternative shipping company other than the one quoted, if needed. Shipping to a business is preferred. The freight companies charge an additional $25 more to deliver to a residential address. The shipping address must be zoned commercial in order to receive the business discount. In most cases, home based businesses do not qualify. Call for further information. We have negotiated discounted rates with the shipping companies which we pass along to our customers. Tracking information will be sent once your order has shipped. Shipping times vary so being able to track your purchase will ensure you know exactly where it is and when you will receive it.
Note: At times freight companies assess additional fees at the time of delivery based on various factors, for example: the property is a residential address, apartment, farm, there is limited access to the property, or if the shipping company is unable to deliver during normal business hours. If a fee is assessed due to no fault of ours, you will be obligated to pay the additional fee or fees.
Boxing Fees: $25.00 will be assessed for items shipped truck freight.
Oversized Ground Package shipping will not be assessed the Boxing Fee.
International Shipping: Our website cannot figure international shipping cost. Once your order is received, we will calculate it manually. This will be a separate charge to be collected before your item can ship. We have many different companies we use for shipping our orders abroad. Canadian orders are shipped with taxes, duties and brokerage fee’s paid so less work for you. Many of our customer’s also use US freight forwarding companies to ship their fiberglass parts. They can be found online.
Refused, Returned or Errors in Shipments
If any shipment is refused there will be a 15% handling charge in addition to the freight charges both ways added to your account. No further shipments will be released until account is paid in full.
Any returns must be shipped freight prepaid with a copy of the invoice and a letter of reason for return within 30 Days of Invoice Date. All boxes must display a return goods authorization number. Upon inspection by Stinger Fiberglass Designs, Inc. the appropriate credit, exchange or refund will be issued to your account. Any return merchandise through no fault of Stinger Fiberglass Designs, Inc. will be charged a 10% restock fee. No Returns after 30 Days, Exchange Only.
Any claims for errors in shipping due to shipper error must be filed with Stinger Fiberglass Designs, Inc. within 24 hours of receipt of goods.
Orders Outside the 48 States
Must be paid in full in U.S. funds. Freight charges are also paid in advance due to varying sizes and weights required by the freight carriers. With some shipments, we are able to collect taxes, duties and border crossing fee’s so its ships from our door to yours with less trouble.
All claims for damaged or missing merchandise must first be filed with the carrier. Stinger Fiberglass Designs, Inc. cannot make the claim for you. We will replace the merchandise as soon as the carrier settles the claim.